FLiiP

Content migrated to <a href="https://help.fliip.io/en/articles/15891739-how-do-i-hold-or-suspend-a-contract">this article</a>.

Freeze fees

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

AI title

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

You're not signed in on this browser. Sign in through this site's Messenger, then reload this page.

Sign in to view your company's tickets

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

Reading along with you

Create your account and invite the first people to your workspace.

Pick the right role for each person you add.

Update your plan, payment method, and invoices.

Style guide

Article page title

Home hero title

English

Français

Getting Started

How do I migrate my members' data to FLiiP?

Email template to send to your members for your launch

Data transition to FLiiP

Data transitions

How to launch your FLiiP platform?

Step 1 - Visual setup

Step 10 - Connect your Mailchimp account

​Step 11 - Set up your business rules (Initial parameters)

Step 2 - Create your merchant account to process payments

Step 3 - Connect your merchant account

Step 4 - Validate your communication email

Step 5 - Manage taxes

Step 6 - Create FLiiP accounts for your staff & the differences of account types)

Step 7 - Create your class schedule

Step 8 - Memberships

Step 8 - Initial Implementation of Professional Services

Step 9 - List of templates: Review & Activation

Initial setup steps

How to archive a member

How to export the email list of your active members or a specific group?

Can the same email address be used for more than one account?

Is that possible to have two users on the same email ?

How to add a custom field that appears in the member profile?

How to add a new member?

User credit information

Why can’t I assign a membership to a member even though it should be paid by their spouse/partner?

How do I follow up on completed memberships?

What do I need to validate when my member isn't able to connect to their profile?

How to set a fixed payment date

How to create recurring registrations for a member

Management of multiple subscriptions on the same user

How to delete a transaction in error with the payment method "credit card"?

Members

Does FLiiP automatically verify the accuracy of member addresses when a profile is created?

Why was a payment processed using a different card than the default one on file?

E-signature: Understanding Contract Statuses & Pending Signature Report

Member management

Using FLiiP's mobile app

How does the instructor role work via the mobile app?

How to integrate with your iCal or Google calendar with FLiiP

How do I change or reset my password?

How can I renew my membership?

Can I modify the theme (colour) of my mobile app?

How to stop recurring payments from the mobile app?

Mobile App

Configure Firebase account

Why do I need to add a Privacy Policy, Terms & Conditions, and Contact Form to my website?

Assets Submission

Developer Accounts with Apple & Google

Invite FLiiP to Google Cloud Console & Firebase

White label

How to assign a membership to an instructor/administrator ?

Payroll management

Customizing staff role and permissions

Why can’t my employee access admin features like managing memberships or checking attendance?

Good management practices for instructors who offer courses in exchange for a membership

How to set up compensation for your employees

Why is a staff member unable to log in to the FLiiP platform?

What are the different roles for employees and their access?

Manage staff

How do I add the availability of my staff?

Managing Staff Timesheets (For Managers)

How to Clock In and Out (For Staff)

Availabilities

Why choose direct debit?

Finance, Sales Reporting and Accounting

How do I send an invoice to a member?

Payments list

What currencies and payment methods does FLiiP accept?

Why does a refund appear to be pending when no amount was ever charged?

How to validate FLiiP and Bambora sales and deposits

Deadline for deposits in your corporate bank account

Transaction report

How are payments handled by the system?

Payments

Cash register management

Cash registers

How to find members with user credit on the platform?

User credit

How to view a member’s payment history and related changes?

Payment history

Why don’t some items appear in the Payment List?

Refund by credit card

Refund

How to make a point of sale Debit transaction on FLiiP?

List of payments

Payment errors - Explained

Payment terminals - Adyen

Smart Auto Retry (Adyen only)

Troubleshooting: my terminal isn't charging

Payment partner

How can I make a payment outside of the scheduled membership payments in a member’s profile?

​How do I make a payment for a member?

Point of sale

How to increase your subscription prices?

What is an inactive member?

member's registration error to a lesson and/or subscription error

Why can’t I open a contract for some planned services, while I can for memberships under Documents?

Why does a X-month membership sometimes display in weeks, and why does the per-payment amount change with the billing cycle?

Why does the direct link to a membership redirect to the full list of memberships instead of the selected one?

Why do my members need approval to purchase a new membership, even if the “Approval Required” option is turned off?