FLiiP

Before you start: This guide is for Adyen terminals that turn on but don't charge properly. It has two sections: battery problems and charger problems.

Symptom: The terminal doesn't charge properly or doesn't charge at all.

Charge the terminal for at least 30 minutes before you use it.

If it still isn't charging, connect it to a different charger.

For best results, charge the terminal overnight.

1. Charge the terminal for at least 30 minutes before you use it.
2. If it still isn't charging, connect it to a different charger.
3. For best results, charge the terminal overnight.

Solution 2: Remove and reseat the battery

Note: Solutions 2 and 3 only apply to terminals with a removable battery.

Remove the battery cover from the back of the terminal.

Check that there is no dust or debris between the battery connector and the terminal.

Press and hold the Confirm button for at least three seconds to restart the terminal.

If the problem continues, try a different charger. If the battery still won't charge, the terminal needs to be replaced.

1. Remove the battery cover from the back of the terminal.
2. Take out the battery.
3. Check that there is no dust or debris between the battery connector and the terminal.
4. Put the battery back in.
5. Press and hold the Confirm button for at least three seconds to restart the terminal.
6. If the problem continues, try a different charger. If the battery still won't charge, the terminal needs to be replaced.

If the problem continues, charge the replacement battery. If it still fails with a new, fully charged battery, the terminal needs to be replaced.

1. Remove the battery cover from the back of the terminal.
2. Take out the battery.
3. Install a replacement battery.
4. Press and hold the Confirm button for at least three seconds to restart the terminal.
5. If the problem continues, charge the replacement battery. If it still fails with a new, fully charged battery, the terminal needs to be replaced.

Symptom: The charger is not charging the battery. Either the charger is broken, or the power connector on the terminal is broken.

Test whether the charger works with other terminals of the same model.

Check the connectors on both the charger and the terminal for dust or debris, and clear any you find.

- Test whether the charger works with other terminals of the same model.
- Check the connectors on both the charger and the terminal for dust or debris, and clear any you find.

Restart the terminal using one of these methods:

- Turn the terminal off, then back on.
- On a tethered terminal (without a battery), open the Admin menu and select Reboot, or disconnect and reconnect the power cord.

Check whether the charger is now charging the battery.

1. Restart the terminal using one of these methods:
 - Turn the terminal off, then back on.
 - On a tethered terminal (without a battery), open the Admin menu and select Reboot, or disconnect and reconnect the power cord.
2. Check whether the charger is now charging the battery.

If the problem persists, the terminal or the charger needs to be replaced.

If none of these solutions work, contact FLiiP support through the chat with the terminal's serial number.

What to do when your Adyen terminal has a battery or charger problem.

Troubleshooting: my terminal isn't charging

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Troubleshooting: my terminal isn't charging

Battery problems

Solution 1: Charge the terminal properly

Solution 2: Remove and reseat the battery

Solution 3: Replace the battery

Charger problems

Solution 1: Inspect the charger

Solution 2: Restart the terminal

Return or replace the terminal