Availability
Family Discounts are enabled per gym. If you do not see the Family option when creating a discount, contact your Customer Success Manager or FLiiP Support.
Before you start
You must have permission to create and manage discounts.
Family members must be added by an authorized gym administrator or staff member.
Your gym should verify that members belong to the same household according to your internal policy.
Configure the membership types or add-ons that the discount should apply to before adding members.
Create a Family Discount
Go to Promotions > Discounts.
Select "Add new discount"
Choose "Family discount"
Enter a name that clearly identifies the offer, such as Family Membership Savings.
Select the eligible category. Family Discounts currently support:
Memberships
Add-ons
Select specific memberships or add-ons to include or exclude, if applicable.
Configure the discount tiers. Each tier is based on the member's position in the family, for example:
Primary member: no membership discount
Second member: configured discount on memberships only
Third member and above: configured discount on memberships and add-ons
Choose the value for each tier. Tier values can be percentage-based, currency-based, or no discount.
Review the configuration and save the Family Discount.
Add a member to a family and apply the discount
Open the member profile, go to Family section > + button
Confirm the payer. The Paid by list only includes members in the same family, including the member being added.
If the family does not already have a discount, choose an existing Family Discount or select Skip.
If the family already has a Family Discount, FLiiP applies that discount automatically using the new member's family rank. You cannot select a second discount for the same family.
Good to know
Each family member receives the value configured for their family rank. If a member is removed from the family, the ranking of all remaining family members is updated. The Family Discount is recalculated for future payments. Past payments remain unchanged.
Family Discounts do not use start or end dates. They apply to future eligible payments only, they don't apply retroactively to a payment that has already been completed.
The invoice, member profile, contract, payment history, POS, and scheduled payment details show the applicable discount.
Important rules and limitations
Only one Family Discount can be applied per family.
Family Discounts currently apply only to memberships and add-ons.
Family Discounts are not applicable by members, only by staff.
Family Discounts are not visible nor applicable at sign up.
A member who is not part of the family cannot be selected as the payer.
Family members cannot be added as a discounted rank when they already have an active membership rebate or a conflicting promotion.
Promo and referral codes are not available for membership purchases by members who already receive a Family Discount.
If a Family Discount conflicts with another active discount in the same category, FLiiP asks you whether to replace the existing discount.
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