Overview
Once your gym creates your RISE account, your assigned members and their conversations will be available in RISE. You will only see members whose services or appointments are assigned to you.
Set Up Your RISE Account
Your gym owner or admin will activate your RISE account. You will then receive an email from RISE with instructions to create your password.
We also recommend downloading the RISE mobile app (Google Play or iOS) so you can easily receive and reply to member messages wherever you are.
View Your Assigned Members
Your assigned members are synchronized from FLiiP to RISE when:
You are assigned to one of their services
You are assigned to one of their appointments
It make take up to 15 minutes to sync your existing appointments and assigned services to RISE for the first time.
In RISE, you can find the Followers field on the member’s contact profile and in the conversation details.
You will only see the members and conversations assigned to you. Conversations assigned to other staff members will not be visible to you.
Receive and Reply to Messages
Messages sent by members through the available communication channels appear in RISE Conversations.
When replying, you can choose the communication method that works best, such as:
SMS or phone
Email
Members with Several Staff Members
A member may have several services with different assigned staff members. In this case, all assigned staff members can access the same conversation in RISE. To help the member know who is replying, please add your name or signature to each message.
Owner/Admin Visibility
Gym owners/admins can see all conversations, including those assigned to staff members. This allows them to support the team and maintain visibility across the gym.
Your access to RISE conversations may change if you are reassigned or unassigned from a member’s service or appointment in FLiiP.