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Information concerning the display of prices according to the Consumer Protection Office

It is forbidden for any merchant or advertiser:


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  • to indicate only the amount of the periodic payments to be made for the membership to a training or weight control center without highlighting, more prominently, the total price;

  • to charge a higher price than that advertised;

  • to announce that the price is reduced when it is false;

  • to use an illustration that is not faithful to the service whose price is advertised.


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Total price


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The advertised price must include all the amounts you have to pay to access the services. It must always be highlighted more than the sums that compose it.


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This price must include up-front costs, such as registration, file opening, and analysis fees, as well as any other related costs if you inevitably have to pay them.


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A merchant announces a price that does not include all the amounts you owe? Insist on paying the advertised price, nothing more. For example, the merchant who advertises a membership for $ 30 per month, not to mention that a membership fee of $ 50 will also be charged, should bill you $ 30 per month. Membership fees must be included in the advertised price.


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Amounts that can be added


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Some amounts may be added at the time of payment. They are those which, by law or regulation, must be collected to be handed over to a public authority. These are for example:

  • the Quebec sales tax (QST);

  • the goods and services tax (GST).

S Support is the author of this solution article.

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