In some cases, a client may see a pending refund on their bank statement, even though no money was actually charged or refunded.
🧾 Here’s what you need to know:
Sometimes, a payment is immediately canceled by a refund right after it is initiated.
When this happens quickly, the original amount is never finalized or withdrawn from the client’s account.
However, the bank may still display a pending refund as if a transaction had taken place.
This entry will automatically disappear from the bank statement within 5 to 7 days, and in some cases up to 30 days, depending on the client’s bank.
✅ Key takeaway:
This is not an active refund but a transaction that was canceled before completion.
No further action is needed on your end.
If you'd like confirmation or more details, you can contact FLiiP support. We’ll check with the payment processor and provide a clear update on the transaction’s status.