When a product is sold in your online shop, it is automatically removed from stock. This prevents it from being sold a second time by mistake. If the buyer changes their mind and you cancel or refund the order, you can put the product back in stock.
Example:
You sell a water bottle.
Initial stock: 12
Lola orders 1 water bottle → the stock drops to 11
Lola changes her mind and you get the water bottle back → you want to put it back in stock.
Steps to follow:
Refund or change the payment status (the stock will not update as long as the order is considered paid)
Go to the Shop tab, then Orders
Find the relevant order, click View details, then cancel the order
Once the order is cancelled, the stock will update automatically.
Need help?
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