Member Cancellation Process
1. Easy Access
Web: In the Membership tab, directly on their active membership, they will see a “Cancel my membership” button.
Mobile: Option available in the profile menu of the app.
Time required: Maximum 2 minutes.
2. Process Steps
Click on "Cancel Membership" → Launches the cancellation process.
Details are displayed → Cancellation policy, end date of access, last payment date (if applicable), and until when the membership remains active.
Alternative offers → Suggest keeping the membership active or canceling according to the proposed conditions.
Final confirmation → Member adds a cancellation reason and confirms the cancellation.
Once the cancellation is scheduled, if the member provided a reason for leaving, you’ll be able to see it in the user’s general history.
At any time, the member or an administrator can reactivate a membership that is scheduled for cancellation.
Key Takeaways
✅ Simple & quick: Members can cancel in just a few clicks
✅ Zero manual management: No more handling cancellation requests
✅ Valuable data: Understand reasons for member departures
✅ Legal compliance: Fully aligned with regulations
✅ Easy reactivation: Smooth return path for former members